Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your access to the website satuverse.id (the "Site") and set out the general legal framework for engaging SatuVerse ("we", "us", "our") for professional services. By using the Site or entering into a written or electronic agreement for our services, you agree to these Terms unless a separate signed agreement expressly overrides a specific provision.

2. Who we are

SatuVerse is a software development company offering website development and custom software development to businesses. The Site describes our capabilities, portfolio, and how to contact us. Product pages (for example, our own digital products) are governed by any product-specific terms shown on those pages in addition to these Terms where applicable.

3. Services and reliance on information

Content on the Site is for general information and marketing. It does not constitute a binding offer or guarantee of results, timelines, or pricing until confirmed in a project proposal, statement of work, or quotation accepted by both parties. You are responsible for evaluating whether our services fit your needs.

4. Quotations, scope, and changes

Any prices shown on the Site (including in Indonesian Rupiah) are starting points or examples unless expressly stated otherwise in a signed or accepted written quotation. Final fees depend on project scope, complexity, timeline, and third-party costs. Changes to agreed scope may require a change request, revised timeline, and additional fees. Work performed outside the agreed scope may be billed separately where permitted by law and our engagement terms.

5. Fees, invoicing, and taxes

Unless agreed otherwise, fees are quoted and invoiced in Indonesian Rupiah (IDR). You are responsible for any applicable taxes, duties, or withholding required by law. Late payment may suspend work or delivery in line with the applicable agreement.

6. Payment processing (Midtrans)

Where we collect payment electronically, processing may be handled by our payment partner Midtrans(or successor providers). Card and payment data are subject to the processor's terms and security practices. After project confirmation, a payment link may be sent to your registered WhatsApp number or other channel we agree in writing. You must use payment methods you are authorized to use.

7. Client responsibilities

You agree to:

• Provide accurate information and timely feedback, approvals, and materials we reasonably need.
• Ensure you have rights to any content, trademarks, or data you supply for use in the project.
• Maintain the confidentiality of non-public credentials, staging links, and project communications.
• Comply with applicable laws, including export, privacy, and industry regulations relevant to your use of deliverables.

8. Intellectual property

Unless a separate agreement states otherwise: (a) we retain ownership of our pre-existing tools, libraries, and know-how; (b) upon full payment of agreed fees for custom deliverables, we grant you a license or assign ownership as specified in your project agreement; (c) third-party components remain subject to their respective licenses. You must not remove lawful attributions or open-source notices where required.

9. Acceptable use of the Site

You must not:

• Use the Site in any way that violates law or infringes others' rights.
• Attempt to gain unauthorized access to our systems, other users, or hosted client environments.
• Scrape, overload, or interfere with the normal operation of the Site.

10. Warranties disclaimer

The Site and any preliminary materials are provided "as is". To the maximum extent permitted by applicable law, we disclaim all implied warranties (including merchantability, fitness for a particular purpose, and non-infringement) except where a written project agreement expressly provides otherwise for paid deliverables.

11. Limitation of liability

To the maximum extent permitted by applicable law, neither SatuVerse nor its team will be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from use of the Site or services, except where liability cannot be excluded by law. Where liability for direct damages is permitted, our aggregate liability arising from the Site (excluding a signed project agreement) is limited to the greater of (a) the amount you paid us in the three (3) months preceding the claim or (b) IDR 1,000,000, unless mandatory law requires otherwise.

12. Indemnity

You will defend and indemnify SatuVerse against third-party claims arising from materials you provide, your use of deliverables in breach of law, or your violation of these Terms, except to the extent caused by our willful misconduct.

13. Confidentiality

Each party will treat the other's non-public business and technical information as confidential and use it only for the purpose of the engagement, subject to standard exceptions (public domain, lawful disclosure, professional advisers under duty of confidentiality).

14. Term, suspension, and termination

We may update or suspend the Site for maintenance. For paid engagements, start, pause, and end of work are governed by your project agreement and applicable law. Provisions that reasonably should survive termination (fees owed, IP, confidentiality, liability limits where allowed) will survive.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of Indonesia, without regard to conflict-of-law rules that would require another jurisdiction's law. Courts in Indonesia shall have exclusive jurisdiction for disputes arising from these Terms or the Site, subject to any mandatory consumer or employment protections that cannot be waived.

16. Changes to these Terms

We may update these Terms by posting a new version on this page and updating the effective date. Material changes to how we engage clients will be communicated where reasonably practicable. Continued use of the Site after changes constitutes acceptance of the updated Terms for Site use; ongoing projects remain subject to the terms agreed at the time of contract unless both parties agree otherwise.

17. Contact

Questions about these Terms: hello@satuverse.id.